Returns Policy

Customer Satisfaction

All shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, we stand behind the quality of our products and will make things right. We believe that we can work together with our customers to make every purchase a positive experience.

Policies & Procedures for Returning Items

• Please open your package immediately and inspect all items.
• We will accept merchandise returnsand provide the RMA number within 10 days of receipt of your purchase.

• All returned packages must have our Return Merchandise Authorization (RMA) number clearly and visibly written on the outside of package.
• Merchandise must be returned in original packaging in unworn/unused and sellable condition. Items must meet this requirement to be eligible for refund or credit. Upon return, your merchandise will be inspected.
• When more than one tiara is purchased on an order there is a 20% restocking fee applied to all returned tiaras.
• Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Refunds are generally issued within 2-4 weeks of when RMA merchandise is received and approved.
• Return shipping costs are the responsibility of the customer unless a wrong item was received as a result of our error.
• In the event you have received a wrong item, we will ship the correct item when the original item is received. 
• In the event if is our error the return shipping costs will be credited to your original method of payment.
• Items that are dyed to order for you may not be returned.
  

Policies & Procedures for Damaged Items

• Please open your package immediately and inspect all items.
• We must receive notification of damaged items within 5 days of your purchase. 
• If you find that an item is damaged and need to return it, simply login to your account on our website and create a RMA request using the instructions provided. 
• Merchandise must be returned in original packaging.  
• Make sure your Return Merchandise Authorization (RMA) number is clearly and visibly written on the outside of the package.
• Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws.